Welcome to Herbal Apothecary

Call our sales team on 01947 602346

Nature’s Laboratory Ltd (NL) t/a Herbal Apothecary

Unit 3b, Enterprise Way, Whitby, North Yorkshire YO22 4NH UK

VAT No: 789 4316 78        Company Reg: 4375564

Tel: +44(0)1947 602346

E-mail: sales@herbalapothecaryuk.com 

Acceptance of Orders

All written orders are accepted in accordance with the following conditions unless expressly excluded or varied by contract or quotation. NL accepts no responsibility for errors or misunderstandings on orders not placed or confirmed in writing. In the case of any discrepancy between the following conditions and any terms or conditions stated by the buyer on his order otherwise these terms shall prevail.

  1. Cost Variation
    Prices are based on current costs of raw materials and production and are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
  2. Preliminary Work
    Work carried out, at the customer’s request, whether experimentally or otherwise, will be charged.
  3. Carriage Charges and Discounts – Carriage is charged to the customer at cost. (Orders over £200 net will be sent carriage paid – UK Mainland only).Discounts and carriage charges are subject to variation without notice unless quoted as firm for acceptance within a specified period.
  4. Catalogue and Price List
    Prices and other information contained in such lists are not intended to be part of any contract or agreement.
  5. Settlement Terms
    All invoices must be paid within 28 days of invoice date. Interest at 3% per month is payable on overdue accounts.
  6. First Time Orders
    A cheque or credit card payment for the full amount must be received before goods will be despatched.
  7. Title
    Not withstanding the acceptance of any order or the delivery of goods, ownership of goods supplied by NL shall remain vested in NL until payment in full has been made to NL. In the event of non-payment the company shall be entitled to repossess the goods and shall have the same rights in respect thereof as an unpaid seller in possession. The customer shall have the power to re-sell the goods to a third party in which case, in the event of non-payment by the customer, NL will be entitled to the proceeds of resale in the hands of the buyer or any Liquidator, Receiver, Administrator or Trustee in Bankruptcy of the Buyer.
  8. Delivery
    Time quoted is based on information to hand at the time of the quotation and is the estimated date of despatch. No liability is accepted for delays or the effects thereof. The risk of any loss or damage to, or deterioration of the goods from whatsoever cause arising, shall be borne by the customer from the time of despatch from NL’s premises.
  9. Delivery
    Should expedited delivery be agreed and necessitate overtime or other additional costs, an extra charge may be made. Should work be suspended at the request of, or delayed through any default of the customer for a period of 30 days, NL shall then be entitled to payment for work already carried out and materials specially ordered.
  10. Offloading
    The Buyer shall be responsible for all offloading and will indemnify the company for any damage of liability which may occur.
  11. Cancellation or Alteration of Order
    NL will not accept responsibility where the buyer has incorrectly stated material type or specification. Cancellations cannot be accepted after the manufacturing process has been commenced.
  12. Suitability for Purpose
    Owing to the wide variety of the products supplied by NL and the multiplicity of purpose for which they may be used and the fact that NL has no control over the method of application or use, NL excludes all conditions and warranties expressed or implied by status as to the fitness of goods supplied or their suitability for any purpose. This condition shall remain effective not withstanding any technical advice given by NL to assist the customer. For reasons above stated NL can accept no liability for any loss or damage or consequential loss or damage arising out of the goods supplied by it however caused.
  13. Claims for Damage or Non-Delivery
    Damaged goods, shortages or non-delivery must be reported to NL within three days of receipt of goods/invoice and must be reported in writing within seven days of receipt of invoice.
  14. Variations in Quantity
    Every endeavour will be made to deliver the correct quantity ordered but NL cannot guarantee that all items are in stock at the time of placing an order and will not be held responsible for additional carriage charges for forwarding out of stock items.
  15. Liability
    a) NL shall not be liable for indirect loss or third party claims occasions by delay in completing the work or for any loss to the customer arising from the delay. b) Where work is defective for any reason, including negligence, NL’s liability (if any) shall be limited to rectifying such defect.
  16. Force Majeure
    NL shall not be liable for any liability to deliver in consequence of war, changes in fiscal policy, strikes, lockouts, fire, breakdown or any other contingency beyond its control.
  17. Legal Construction
    Any contract or arrangement shall be deemed to be made in England and shall be governed by English Law for all purposes. VAT is applied to each product in accordance with the guidance set out by HM Customs and Excise VAT leaflet 701/38/93. Accordingly, powdered and cut herbs of species which are generally accepted as reared primarily for culinary use are zero-rated in all cases. Other powdered and cut herbs, which are not species supplied predominantly as culinary herbs, but do have recognised culinary uses, are zero-rated only where they are held out for sale as culinary herbs in that section of the price list. To qualify as zero-rating, therefore, these herbs must be ordered under the appropriate culinary herb coding.